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Frequently Asked Questions

Please reach out to Sunwest at 801.265.1701, to schedule a visit to our showroom to pick out colors / brand and receive a free estimate.


Will carpet seams be visible?

When installed by professional carpet installers, most of our carpets can be installed with seams that will be virtually unnoticed. Some seams may be slightly visible based on the color and style selected. In general terms, lower pile height carpets (less thickness) will tend to show more seams. Within our product line, only loop pile carpets would fit into the category of lower pile height carpets.

What type of pad do we recommend for your carpet?

The CRI (Carpet and Rug Institute) has a full set of recommendations. For cut pile carpet, we recommend a pad with a maximum thickness of 1/2″ and a minimum density of 6 pounds per cubic feet. For loop pile carpet, we recommend a pad with a thickness of 3/8” and a minimum density of 6 pounds per cubic feet.

How long will my installation take?

The average job usually takes 1 to 2 days to complete, however there are multiple factors that will change the installation time. Your salesperson will go over the complete installation process with you at the time of ordering.

How should I prepare for installation?

Do I have to move my furniture?

We can move furniture at a cost to the customer, which would be talked over with your salesperson.

How should I prep if Sunwest is moving your furniture for you?

Should I remove / relocate electronics and appliances?

Does my new flooring come with a warranty?

The answer is yes, most flooring does have a warranty on the material. We also have a 1 year warranty on installation.

Do you have a cancellation fee?

When is final payment due?

When can I schedule subs or others coming after Sunwest?

Do I need to remove my baseboards during (hardwood,laminate,LVP) installation? What floor prep is needed during these installs?

If your job is new construction the baseboards are usually installed after we do the flooring, during remodel jobs we will have to remove and reinstall baseboards. There usually is some floor prep needed on the installation of these materials which would be talked about with your salesperson.

Is Sunwest responsible for damage to baseboards, toe-kicks, etc.?

What type of vacuum should I use on my new carpet?

The carpet and rug Institute has a list of vacuums they consider to be too aggressive for most types of carpet. They also have a list of recommended types, which can be found at

What is the difference between laminate and LVP?

Laminate floors are a hybrid floor covering consisting of a particleboard wood base topped by an image layer and a transparent wear layer.Luxury vinyl plank (LVP) flooring provides a realistic wood and stone look using 3D printing technology to mimic the texture of the real thing. It’s a water-resistant and low-maintenance material available at a cost-effective price point that will last for many years

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